Customer Relations Officer - AMW Capital Leasing And Finance PLC
Al Futtaim Private Company LLC, Sri Lanka
Job Description
AMW Capital Leasing and Finance PLC is a finance company registered under the central bank of Sri Lanka and a subsidiary company of AMW Group which is a leading corporate entity in Sri Lanka and the sole distributor for several world renowned automobiles and related brands, under the umbrella of Al-Futtaim Group, Dubai UAE.
AMW Capital Leasing currently comprises of 22 branches and is in the process of expanding its network to serve our customers better
Job Specification
We are looking for a Customer Relations Officer to join our team. The key responsibilities include but are not limited to:
- Managing all customer requirements pertaining to documentation etc
- Servicing all walk in customers
- Providing customers with required information.
- Managing the complete end to end relations with customer
- Maintaining / Reconciling and Submitting Daily / Weekly / Monthly Repots – Branch
- Maintaining courier register & all the other Registers maintained at branch level
- Branch level Crib management and ensuring the process and procedures is followed, not compromising on the integrity of the customer and our organization.
- Supporting Back office function of FD’s.
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Assist in the Cashiering function as a backup cashier
- Assist in the Branch Insurance renewals
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